Shipping and Returns Policy
For information regarding the status of your order, whether you’ve just placed it or if you’d just like to check on it, have a look at ORDER STATUS which is located at the bottom of any page.
Australian Standard Post: We’ll deliver your purchase in 2-5 working days. Standard Shipping Cost $9.00 Australia wide
Australian Express Post: We’ll deliver your purchase in 1-3 working days. Express Shipping Cost $10.00 Australia wide
Orders via Australia Post can be tracked here <insert Aust Post URL here>
Standard International Post: We’ll deliver your purchase in 1-2 weeks after being shipped. Delays occur occasionally due to customs. Standard International Delivery: $10.00 (Tracking is included). Tracking is dependent on receiving country’s postal service.
Express International Courier: Please allow 3-5 business days for your parcel to arrive. Express Courier International Delivery is $30.00 (Tracking is included).
Express Courier orders can be tracked via DHL here <insert DHL URL here>
Delivery times are from the date of dispatch. Orders are typically dispatched the next business day after they have been placed on the website. We send all of our swimwear directly from Sydney, Australia and delivery times vary depending on where you live.
How can I request a return or exchange
All items purchased from Aqua Swimwear Online can be returned via the post within 28 days from delivery.
Please refer to our Refund Policy below for full terms and conditions.
Returns via the post
To return an item that you have purchased from Aqua Swimwear Online via return post:
- Download, print and fill in the returns form (Insert PDF hyperlink)
- Print out copy of emailed invoice as proof of purchase
Put the returns form and invoice printout with the items that you are returning into a suitable parcel or box and post it to the following address using your nearest Australia Post Office:
PO BOX XXX
Sydney NSW 2000
General Returns and Exchange Policy
If you change your mind, or make a wrong decision, Aqua Swimwear will happily assist you with an exchange or refund, provided the products are in saleable condition; are in their original packaging with all tags, labels still intact; have not been worn, damaged or washed; are accompanied by a valid proof of purchase including original invoice and are returned up until 28 days from the date of purchase. Product(s) will be exchanged for other items you choose or refunded to the original card or other payment method of purchase.
Return shipping to Aqua Swimwear must be via a prepaid & traceable postage method to ensure safe and documented delivery. Aqua Swimwear takes no responsibility for missing incoming deliveries. The products are your responsibility until they reach Aqua Swimwear. Please ensure you package your return to prevent any damage to the items or boxes.
You are responsible for any costs of returning your returned items to Aqua Swimwear warehouse located in Sydney, Australia. Please note that you are not required to send your return via a courier service. The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange. All subsequent exchanges will be charged postage at Aqua Swimwear normal rates.
Faulty returns policy
Aqua Swimwear takes great pride in their reputation for quality and we provide the legally required warranty against defects and faults as follows:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This is in addition to any other rights or remedies You have at law in relation to the Product purchased from Aqua Swimwear. In order to make a claim under the preceding paragraph You must return the Product:
in accordance with the protocol in the section above titled Online Returns: and accompanied by a valid proof of purchase including original invoice
The Product will be inspected upon return and a decision will be made as to whether the fault is the result of your failure to take appropriate care of the garment (refer to care instructions and information on the product and this site) in which event Aqua Swimwear will advise you by email and can choose if it repairs the product first or simply returns the Product to You.
If any Product is faulty, Aqua Swimwear will gladly reimburse the original shipping costs if purchased on the Aqua Swimwear online store and arrange return shipping to the Aqua Swimwear head office.