FREQUENTLY ASKED QUESTIONS
HOW DO I CHANGE MY EMAIL ADDRESS?
Just send us an email at firstname.lastname@example.org from your current registered email address with the request. Tell us the old and new email addresses and we’ll update your details.
AM I A REGISTERED MEMBER?
When you order on the website, we automatically register you as a member. You can also be a member without purchasing from Aqua Swimwear and you can purchase from Aqua Swimwear without being a member by deselecting the default. To register as a member, just enter your email address in the top right-hand corner of our website and click on ‘Sign Up’ to enjoy our personalised shopping experience!
WHEN IS MY ORDER PROCESSED AND SENT?
We process and ship all orders the following business day from right here in Sydney, not including Australian Public Holidays. Please bear in mind additional delays may occasionally occur due to an increased volume of orders during peak sales periods.
I AM NOT SURE IF MY ORDER WAS PROCESSED SUCCESSFULLY?
If you think something went wrong when submitting the order, get in contact with our Customer Service team first before placing a new order. Send us an email at email@example.com and we’ll assist you further.
I AM MISSING AN ITEM?
Sometimes we just can’t make items fast enough! But don’t stress, the rest of your order is already on its way to you. We’ll get the backordered item out in a separate parcel at no extra cost! We usually notify you with an indication on the invoice. If you haven’t received notification from us, please send your details to our Customer Service team at firstname.lastname@example.org and we’ll get it sorted.
REGISTERING FOR PROMOTIONS
When registering for promotions, you will receive emails for new products, special offers and competitions. You can opt out via a link on the campaign emails or you can request we remove you from the list by email us at email@example.com
MY ORDER HASN’T ARRIVED?
You can Log into My Account and click on the Track Order tab. Alternatively, you can track your items by visiting www.auspost.com.au/track and enter the tracking number emailed to you when your parcel was dispatched from AquaSwimwear.
I need help ordering my swimwear. Certainly, you can simply email us at firstname.lastname@example.org or phone +61 435 091 648. You can also talk to us on Facebook or Instagram (@aqua.swimwear_)