[vc_row][vc_column width=”1\/4″][vc_column_text]<\/p>\n
[\/vc_column_text][vc_wp_custommenu nav_menu=”125″][vc_single_image image=”241″ img_size=”full”][\/vc_column][vc_column width=”3\/4″][vc_column_text]FREQUENTLY ASKED QUESTIONS<\/b><\/p>\n
MY ACCOUNT<\/b><\/p>\n
HOW DO I CHANGE MY EMAIL ADDRESS?<\/b><\/p>\n
Just send us an email at\u00a0aquaswimwear@outlook.com.au<\/a>\u00a0from your current registered email address with the request. Tell us the old and new email addresses and we\u2019ll update your details.<\/p>\n AM I A REGISTERED MEMBER?<\/b><\/p>\n When you order on the website, we automatically register you as a member. You can also be a member without purchasing from Aqua Swimwear and you can purchase from Aqua Swimwear without being a member by deselecting the default. To register as a member, just enter your email address in the top right-hand corner of our website and click on \u2018Sign Up\u2019 to enjoy our personalised shopping experience!<\/p>\n WHEN\u00a0<\/b>IS MY ORDER PROCESSED AND SENT?<\/b><\/p>\n We process and ship all orders the following business day from right here in Sydney, not including Australian Public Holidays. Please bear in mind additional delays may occasionally occur due to an increased volume of orders during peak sales periods.<\/p>\n I\u00a0<\/b>AM NOT SURE IF MY ORDER WAS PROCESSED SUCCESSFULLY?<\/b><\/p>\n If you think something went wrong when submitting the order, get in contact with our Customer Service team first before placing a new order. Send us an email at\u00a0aquaswimwear@outlook.com.au<\/a>\u00a0and we\u2019ll assist you further.<\/p>\n I AM MISSING AN ITEM?<\/b><\/p>\n Sometimes we just can\u2019t make items fast enough! But don\u2019t stress, the rest of your order is already on its way to you. We\u2019ll get the backordered item out in a separate parcel at no extra cost! We usually notify you with an indication on the invoice. If you haven\u2019t received notification from us, please send your details to our Customer Service team at\u00a0aquaswimwear@outlook.com.au<\/a>\u00a0and we\u2019ll get it sorted.<\/p>\n REGISTERING FOR PROMOTIONS<\/b><\/p>\n When registering for promotions, you will receive emails for new products, special offers and competitions. You can opt out via a link on the campaign emails or you can request we remove you from the list by email us at\u00a0aquaswimwear@outlook.com.au<\/a><\/p>\n MY ORDER HASN\u2019T ARRIVED?<\/b><\/p>\n You can Log into My Account and click on the Track Order tab. Alternatively, you can track your items by visiting www.auspost.com.au\/track and enter the tracking number emailed to you when your parcel was dispatched from AquaSwimwear.<\/p>\n ASSISTANCE<\/b><\/p>\n